Are we Open?
Hello Customer, we are currently processing Online orders and processing time is 24 hours from the time order is placed excluding Bank Holidays and Weekends. Our walk-in outlets are closed for Public, we sincerely apologies for inconvenience.
Delivery Time Scales?
We request you to give us 1 to 2 days for processing orders due to very busy period.
We are recommending all our Customers to wait for 1 to 10 working days for deliveries excluding Weekends or Bank Holidays if you have placed an order on or before 10 April 2020 as all orders before this date were sent by Royal Mail First Class Signed for, it can take longer as Royal Mail has been backlogged but we are now using DHL Express Delivery Service, Read Below.
From 11th April 2020, orders are processed by DHL Express and Hermes 48 hours (Northern Ireland, Jersey and Channel Islands). You should receive a text message notification once the parcel has been scanned into depot. This is the fastest service currently, but if you receive a text from DHL or Hermes about delay contact your shipper. Please ignore the text as on occasions not all items are scanned in on the same day. There will be another notification once the items are scanned in usually in 24 to 48 hours. We are paying for next day delivery and 97% of the items are delivered next day but please bear in mind processing time and Postal delays. If you received a text message and there is no update for 5 working days, please contact us by email on email@example.com with your order number and delivery address.
Please do not email the support team if your order is in the Delivery Time Scales and Support us, we are working over the clock but we will make sure you get your items ASAP.
Be Safe, Stay Home.
UK Vape Kings Team